Friday, June 13, 2008

McDonald's

Let me set up the scene for you: You're sitting at home, watching TV, when you get this ultimate craving for a Big Mac (Whopper, Breakfast Jack, 4x4, etc) meal with a big, cold cup of your favorite bubbling soft drink. What do you do? Why, of course you get in your car, drive down to your nearest favorite fast food joint and pick up a burger. After waiting a bit in line, you finally come up to the speaker box and hear a voice (This is where I come into the story as the person hungry for a meal):

Order-Taker Dude: "Hi, may I take your order?"
Me: Yes, I'd like a Big Mac Meal, Super-Sized with a Diet Coke.
Order-Taker Dude: I'm sorry?
Me, realizing it's 10am: Oh I'm sorry, are you only serving breakfast right now?
OTD: Only Breakfast.
Me: Alright then...(thinking)...OK, I'd like a Sausage Egg & Cheese McGriddle Meal, Supers-
OTD: What?
Me (Slower) : I'd like a sausage, egg & cheese McGriddle.
OTD: A sausage, egg...?
Me (Even slower, trying to be simpler): A sausage McGriddle.
OTD: So just a sausage McGriddle, no egg or cheese?
Me: Actually, a Sausage Egg & Cheese McGriddle would be good.
OTD: OK. That'll be $(2-something) at the window.
Me (Stunned): ...k? *2-something? That's not a meal...oh GREAT.*

I pull around to the window and re-order, asking for an actual meal with it. Thankfully I get the point across this time. Now, I don't know whose fault it was, the machine's for being static-y, or the person's for not being able to listen to me clearly/understand what I was saying. Either way, though, I know I make it extra-clear for the Order Takers to get my meal, and at McDonalds it's a 50-50 chance of getting something wrong, and a 15% chance of getting it completely off. There's also the chance of them saying "Thank you" after giving me only one of the bags of food I order, or completely forget about half my order--I drive off, and think *Wait, I didn't get everything! FANTASTIC!* and have to go back to get everything else they missed. Recently, they have even recently been putting these "Double-Checked for Accuracy" stickers on the bags with the receipt, JUST TO MAKE SURE WE ACTUALLY GET EVERYTHING WE ORDERED. I can assure you that other restaurants don't need this kind of hand-holding (see: In-n-Out. Wonderful service. What is it with McDonald's?

Overall Gross Incompetence Rating:

For proof of my visit this morning, and of the sticker silliness, please see below:

0 comments: